Experiences

Leading modernization of Twilio's API for LLMs, tool calling, and agent-based architectures. Leading confidential Horizon 3 R&D initiatives under NDA, exploring future-facing AI opportunities outside Twilio's core offerings.

Led the production rollout of Twilio AI Assistant from a PoC to Developer Preview. Designed internal LLM evals and observability tooling using LangChain, Lakera, Galileo, Firecrawl, Pinecode. Developed the real-time voice channel for Twilio AI Assistant using Media Stream.

Embedded as a 'loan architect' across teams to lead new product designs and resolve cross-functional architectural misalignments. Designed and implemented degraded fallback for Twilio Flex, ensuring graceful service continuity under partial downtime.

Architected next-gen execution engine for Twilio Flex with Temporal (scaling to 1k+ transitions/sec — 5x the throughput of Studio); led to US patent 2023/0351290 A1. Scaled Flex edge service to 1k+ req/sec, outperforming API edge benchmarks by 10x in sustained throughput.

Reduced Flex edge service incidents from nearly biweekly to near-zero through chaos testing, expanding observability, and hardening CI/CD. Designed and developed the entire stack of the Twilio Flex Plugins ecosystem. Designed the standard model of game-day that is now used throughout Twilio Flex.

Developed an API Explorer from the company's internal API definition. The system has been running without maintenance since it was deployed in 2017. Designed, developed and shipped the second and third generations of the company-wide debugger platform.

A team of 3 designed and manufactured an SoC computer from start to finish that includes the battery, WiFi, BLE 4.0, and Qi. Sold out an initial batch of 200 devices in 2 days, generating a revenue of $50,000.