Principal Software Engineer

Role Overview

Led the production rollout of Twilio AI Assistant from a PoC to Developer Preview. Designed internal LLM evals and observability tooling using LangChain, Lakera, Galileo, Firecrawl, Pinecode. Developed the real-time voice channel for Twilio AI Assistant using Media Stream.

Key Achievements

• Led the production rollout of Twilio AI Assistant from a PoC to Developer Preview
• Designed internal LLM evals and observability tooling using LangChain, Lakera, Galileo, Firecrawl, Pinecode
• Developed the real-time voice channel for Twilio AI Assistant using Media Stream, reduced LLM response latency by 85% (2s → 300ms)

Technologies & Tools